Technical Customer Support Representative - Remote

Overview

Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers. With 240 independent auction customers and millions of cars processed a year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.

In Short

• Join the Customer Support Team as a Technical Customer Support Representative.
• Assist in troubleshooting customer reported problems and managing support tickets.
• Work in a hybrid role or fully remote position.
• Handle inbound customer calls and emails regarding technology-related issues.
• Document communications accurately in the ticket management system.
• Proactively communicate ticket status and resolutions to customers.
• Analyze problems for root causes and implement solutions.
• Promote best practices and process improvements.
• Provide feedback to product teams on customer experience.
• Work a weekend shift from Tuesday to Saturday.

Requirements

• Strong communication and interpersonal skills.
• Customer-focused mindset.
• Knowledge of software, hardware, and network troubleshooting.
• High School Diploma or GED equivalent required.
• Preferred: Bachelor’s degree or equivalent experience.
• 1+ years in technical customer service roles preferred.
• Experience with Windows Operating Systems and Network Services.
• Understanding of Windows Server Operating System preferred.
• Database knowledge preferred.

Benefits

• Medical, Dental, and Vision Insurance coverage.
• 401k Retirement Plan.
• 20 days of accrued PTO and 12 Flex Days per year.
• 8 paid holidays and 2 floating holidays per year.
• Up to $100 Monthly Wellbeing Reimbursement Program.
• Education Reimbursement Program up to $4,000 per year.
• Focus Fridays.