Customer Success Manager, SMB (German) - Remote

Overview

The Customer Success Manager at 1Password is responsible for guiding Teams and Business customers through best practices to ensure they derive maximum value from their investment in security and privacy. This role involves establishing long-term relationships and acting as a trusted advisor to customers.

In Short

• Guide customers through their 1Password lifecycle.
• Act as a customer champion and advocate.
• Focus on customer retention and adoption goals.
• Manage a large book of business in a SaaS or Tech environment.
• Fluent in German, both verbally and in writing.
• Strong communication skills across various mediums.
• Experience in proactive customer engagement.
• Support customers during the annual renewal process.
• Contribute to team goals and metrics.
• Previous experience with a CRM like Gainsight is a plus.

Requirements

• Minimum 2 years experience in Customer Success.
• Passion for helping businesses use software effectively.
• Ability to guide customers through their lifecycle.
• Experience managing customer data and activity.
• Strong analytical skills to report on customer needs.
• Experience with upselling and cross-selling opportunities.
• Ability to collaborate with internal teams.
• Optional: Personal experience with 1Password or cybersecurity.

Benefits

• Work in a dynamic and fast-paced environment.
• Be part of a mission-driven team focused on digital safety.
• Opportunity for personal and professional growth.
• Contribute to a positive company culture.
• Engage with a diverse range of customers.