Customer Success Manager, SMB (French) - Remote

Overview

The Customer Success Manager at 1Password is responsible for guiding Teams and Business customers through best practices, ensuring customer retention, and maximizing the value of their investment in security and privacy.

In Short

• Manage a large book of business in a Customer Success role.
• Fluent in French, both verbally and written.
• Strong communication skills over various channels.
• Experience in helping businesses use software effectively.
• Guide customers through their lifecycle with proactive engagement.
• Support customers during the renewal process.
• Identify cross-sell/upsell opportunities.
• Contribute to team goals and metrics.
• Experience with CRM tools like Gainsight is a plus.
• Personal experience with 1Password or cybersecurity is beneficial.

Requirements

• Minimum 2 years in Customer Success in a SaaS or Tech environment.
• Strong presentation and listening skills.
• Ability to translate technical terms for customers.
• Experience managing customer data and feedback.
• Ability to engage customers in advocacy initiatives.
• Proficient in Salesforce for tracking customer interactions.

Benefits

• Work in a human-centric, innovative environment.
• Contribute to the digital safety of millions.
• Collaborate with a curious and driven team.
• Opportunity for personal and professional growth.