The Program Lead for the Catalyst Program at Xenium is responsible for advancing the program by collaborating with a matrixed team to deliver high-quality data to customers, particularly in the biotech and pharma sectors.
In Short
Engage with customers to understand their project needs.
Communicate technical information effectively.
Collaborate with sales and product management.
Develop tailored project plans and manage timelines.
Serve as a liaison between customers and project teams.
Identify risks and implement mitigation strategies.
Lead post-project reviews for continuous improvement.
Optimize lab operations for efficiency.
Support key pharma accounts.
Report to the Vice President of Customer Support.
Requirements
Experience in project management with a customer-first mindset.
Engagement experience with biotech and pharma accounts.
Expertise in multiplexed tissue-based assays.
Strong analytical and technical acumen.
Leadership skills with experience in mentoring teams.