Diagnostics Technical Support - Remote

Overview

The Diagnostics Technical Support role involves assisting end users and partners with veterinary diagnostic products, providing technical assistance, and driving process improvements in a remote-first environment.

In Short

• Assist veterinary clinics and research labs with technical inquiries.
• Document cases and interactions in a CRM system.
• Support product performance and operations training.
• Act as a Subject Matter Expert for assigned product lines.
• Train and guide colleagues to enhance productivity.
• Collaborate with cross-functional teams on support activities.
• Handle complex cases and provide updates to stakeholders.
• Participate in product launches and process enhancements.
• Maintain a distraction-free workspace for remote work.
• Possibly required to travel or work additional shifts.

Requirements

• Relevant college education and 2+ years of experience in technical support.
• Experience with point-of-care diagnostics preferred.
• Excellent telephone manner and communication skills.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Ability to coach and motivate peers.
• Strong problem-solving skills and adaptability.
• Fluency in Spanish and proficiency in English preferred.
• Additional European languages are a plus.
• Dependable and organized with a safety-minded approach.
• Ability to work in a remote setting with extended computer use.

Benefits

• Collaborative work environment.
• Opportunities for professional growth and development.
• Work with a high-performing technical support team.
• Make an impact in the animal health industry.
• Flexible working conditions in a remote setting.