Client Experience Agent - Remote

Overview

[solidcore] is looking for a full-time Client Experience (CX) Agent to join our team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support.

In Short

• Manage a high volume of inbound client communications across multiple channels.
• Handle phone inquiries professionally and efficiently.
• Monitor and respond to live chat messages.
• Document all client interactions thoroughly.
• Reconcile client grievances immediately.
• Client membership management.
• Provide real-time support for booking issues.
• Deliver an elevated and personalized experience.
• Develop strategies to optimize client experience.

Requirements

• 6-12 months experience in client-experience or customer service role.
• Excellent phone etiquette.
• Strong typing skills.
• Proficiency in using phone systems and chat platforms.
• Strong interpersonal skills.
• Growth mindset.
• Exceptional written and verbal communication skills.
• Problem solving aptitude.
• Quiet, professional work environment.
• Bilingual (Spanish/English) abilities are a plus.

Benefits

• Competitive salary starting at $42,000.00 per year.
• Annual bonus eligibility based on performance.
• Monthly cell phone stipend.
• 401k with employer match.
• Health, dental, & vision insurance.
• Flexible PTO.
• Free drop in classes.
• And MORE.