Remote Otter LogoRemoteOtter

L1 Technician Bilingual French/English - Remote

Posted 5 weeks ago
Customer Service
Full Time
Senegal

Overview

We are seeking a dedicated and detail-oriented L1 bilingual Technician- French/English to join our IT support team. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

In Short

  • Respond to and resolve technical support requests via phone, email, or in-person.
  • Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Assist with network connectivity issues and basic network troubleshooting.
  • Document and track support requests and resolutions in the ticketing system.
  • Escalate complex issues to higher-level support teams as necessary.
  • Provide excellent customer service and maintain a positive user experience.

Requirements

  • Candidates must be fluent in English and French language.
  • High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • Basic understanding of computer hardware, operating systems, and software applications.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Prior experience in a technical support role is preferred but not required.

Benefits

  • Opportunities for professional development and growth.
  • Friendly and collaborative work environment.
& Company logo

& Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through a comprehensive suite of services. The company specializes in connecting businesses with world-class freelance professionals and delivering top-tier outsourcing services across over 150 countries. With a mission to empower growth for forward-thinking businesses, 1840 & Company bridges skill and resource gaps with an expertly vetted talent pool, fostering an environment that promotes optimal work-life balance and professional growth for its remote workforce. Headquartered in Overland Park, KS, USA, the company also has service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina.

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