Dutch and English Speaking Customer Service Agent - Remote

Overview

We are looking for a proactive and reliable remote Customer Service Representative to join our team in Turkey, who is fluent in Dutch and English to join our remote support team. In this role, you will be responsible for handling customer inquiries via phone, email, and chat, resolving issues efficiently, and providing an excellent customer experience.

In Short

• Respond to customer inquiries in a timely and professional manner.
• Troubleshoot and resolve product or service issues.
• Accurately document interactions and follow up when needed.
• Collaborate with internal teams to ensure customer satisfaction.

Requirements

• Fluency in both Dutch and English (spoken and written).
• Strong communication and problem-solving skills.
• Previous customer service experience preferred.
• Ability to work independently and manage time effectively.
• Please prepare a short video recording (about 1 minute) in both English and Dutch, introducing yourself and explaining why you believe you are a good fit for this role as this will be requested during your initial interview.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity to develop communication skills.
• Supportive team environment.