Remote Customer Service Representative

Overview

As a Remote Customer Service Representative, you will provide exceptional service to our customers while working independently in a dynamic corporate environment.

In Short

• Be the primary agent for servicing all subscription-based customers
• Answer, screen, and follow up with incoming calls, emails, and live chats
• Respond to customer inquiries and concerns in a professional and timely manner
• Work with existing database of customers and new customers
• Drive administrative systems and technology
• Support other team members as needed

Requirements

• Must possess positive and flexible attitude
• Have strong verbal and written communication skills
• Ability and preference to work independently with minimum supervision
• Be comfortable with and/or learning various applications and systems
• Capable of working on multiple tasks with various deadlines simultaneously
• Previous customer service, outbound sales and/or call center experience is considered an asset
• Capable to work on a graveyard shift.

Benefits

• This is a contractual position with potential for long-term employment.