Senior Customer Success Manager (Enterprise) - Remote

Overview

As a Senior Customer Success Manager at Zscaler, you will be responsible for fostering strong relationships with enterprise customers, ensuring they receive maximum value from our cybersecurity solutions.

In Short

• Develop strong relationships with customers from onboarding to renewal.
• Partner with sales for customer renewals and upsell opportunities.
• Monitor customer satisfaction and mitigate risks.
• Conduct regular business reviews and champion customer needs.
• Maintain a deep understanding of Red Canary's product offerings.
• Deliver against quarterly OKRs and KPIs.

Requirements

• 6+ years in a Customer Success role, preferably in SaaS.
• 2+ years supporting enterprise customers.
• 2+ years in information security.
• Strong understanding of cybersecurity concepts and technologies.
• Data analysis skills to track customer metrics and KPIs.

Benefits

• Various health plans.
• Time off for vacation and sick leave.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!