Fraud Team Leader - Remote

Overview

The Fraud Team Leader at Zopa is responsible for managing the daily operations of the fraud team, ensuring compliance with regulations and effectively supporting team members while monitoring performance.

In Short

• Manage day-to-day operations of the fraud team.
• Review and approve complex fraud cases.
• Support training and onboarding for new team members.
• Conduct weekly team meetings and performance reviews.
• Ensure compliance with internal policies and regulations.
• Monitor AML controls and recommend enhancements.
• Stay updated on money laundering typologies.
• Assist with audits and regulatory reviews.
• Coordinate team schedules and manage leave requests.
• Work in a hybrid model, with some remote work required.

Requirements

• Proven leadership experience in fraud operations.
• Strong knowledge of fraud typologies and regulations.
• Experience with fraud monitoring tools.
• Excellent communication and interpersonal skills.
• Adaptability in a fast-paced environment.
• Understanding of disputes and chargebacks.
• Team player with integrity.
• Self-starter with team management experience.
• Familiarity with machine learning fraud detection systems is a plus.
• Experience with intelligence-sharing networks is a bonus.

Benefits

• Opportunity to work with a leading fintech company.
• Hybrid working model with flexibility.
• Engaging work environment with a focus on team collaboration.
• Access to training and development resources.
• Participation in industry-leading projects.
• Recognition in a top workplace.