Fraud Specialist – Complex Investigations - Remote

Overview

As a Fraud Specialist at Zopa, you will manage and investigate complex fraud cases across all Zopa products, requiring keen attention to detail and an inquisitive nature.

In Short

• Handle all aspects of the investigations process for fraud claims.
• Conduct thorough investigations into customer fraud claims.
• Maintain clear communication with customers during the investigation process.
• Report to CIFAS and liaise with law enforcement when necessary.
• Assist seniors and team leaders as required.
• Provide guidance and training to associates on fraud-related queries.
• Investigate Authorised Push Payment (APP) fraud claims.

Requirements

• Proven experience in a fraud detection role within a financial institution.
• Experience in fraud investigations.
• Knowledge of Fraud and AML laws and regulations.
• High attention to detail and integrity.
• Excellent communication and customer service skills.
• Adaptability in a fast-paced environment.
• Team player with respect for customers and associates.
• Bonus: Experience using Salesforce.
• Understanding of CIFAS and relevant regulations.

Benefits

• Opportunity to work in a dynamic and innovative company.
• Hybrid working model with flexibility.
• Recognition as one of the UK’s Most Loved Workplaces.