Fraud Investigation Specialist - Remote

Overview

The Specialist, FIU role involves managing an ongoing fraud queue to detect and prevent fraudulent transactions, reviewing suspicious accounts using internal and external fraud tools, and taking action in accordance with policies and procedures. This position requires researching and analyzing data to detect fraudulent activity, tracking high-volume fraud trends, and escalating issues to leadership. Through case reviews, the specialist analyzes fraud trends and provides recommendations for process improvements related to fraud mitigation strategies. Additionally, the role involves gathering and analyzing evidence, interacting with members over the phone to assist with fraud-related challenges, conducting outbound calls as required, and performing comprehensive KYC/CDD checks and verification processes for both new and existing members.

In Short

• Manage an ongoing fraud queue to detect and prevent fraudulent transactions
• Review suspicious accounts using internal and external fraud tools
• Research and analyze data to detect fraudulent activity
• Track and monitor high-volume fraud trends
• Analyze fraud trends and provide recommendations for process improvements
• Gather and analyze evidence, including transaction records
• Interact with members to assist with fraud-related challenges
• Conduct outbound calls as required
• Perform KYC/CDD checks and verification processes
• Additional responsibilities as requested

Requirements

• 0-2 years of professional experience, including 1+ years in fraud operations
• Bilingual English/Spanish is highly preferred
• Knowledge of KYC, SAR, AML, BSA, OFAC/FinCen is a plus
• Ability to analyze and communicate findings
• Knowledge of fraud investigative techniques
• Detail-oriented and self-driven
• Problem-solving and analytical skills required
• Exceptional interpersonal skills
• Strong work ethic and professional integrity
• Excellent communication and organizational skills

Benefits

• Inclusive culture and diverse team environment
• Opportunities for professional growth
• Supportive work-life balance
• Employee resource groups
• Competitive compensation package