Tech Ops Lead - Remote

Overview

Zippi is on a mission to empower Brazil’s 22 million micro and small businesses (MSBs) with financial solutions that truly fit their needs. As a Tech Ops Lead, you will play a crucial role in designing automated systems that enhance operational efficiency and customer support.

In Short

• Design an automated observability stack for proactive monitoring.
• Build an AI-native Customer Experience platform.
• Automate fraud prevention workflows.
• Act as a culture conduit within the organization.
• Work collaboratively with Engineering, Credit, Data Science, and Product teams.
• Focus on creating scalable and resilient processes.
• Utilize data to inform operational decisions.
• Take ownership and act proactively in ambiguous situations.
• Elevate team performance through coaching and structured thinking.
• Join a high-caliber, non-hierarchical team at a rapidly scaling startup.

Requirements

• Systematic and process-oriented mindset.
• Fluency in tools and technology for automation.
• Experience in data-rich environments.
• High agency and ownership of tasks.
• Structured thinker with clear communication skills.
• Experience in building teams and operational systems.

Benefits

• Impactful work that supports micro and small businesses.
• Collaborative and high-caliber team environment.
• Steep career growth opportunities in a fast-paced startup.
• Ownership from day one in building the Ops function.
• Competitive compensation and stock options.
• Comprehensive benefits package including healthcare and wellness programs.