Learner Success Advocate - Remote

Overview

In this contract role, you will support and guide learners throughout their learning journey toward successful completion of their Ziplines program.

In Short

• Support learners throughout their course experience.
• Manage learners and encourage them to complete their courses.
• Communicate with learners via Slack and email.
• Moderate live sessions and assist with engagement.
• Track and monitor learner progress and engagement.
• Identify at-risk learners and provide support.
• Document and report on learner records and metrics.
• Work 15 - 20 hours a week for 10 - 12 weeks.
• Flexible hours with some required live session attendance.
• Collaborate with a team of learning professionals.

Requirements

• Minimum of 2 years in a customer-facing role.
• Stable internet connection and computer with webcam.
• Experience with Zoom and Slack.
• Familiarity with CRM and LMS platforms.
• Experience in a remote-based environment.
• Preferred experience in education or startup environments.
• Strong communication and listening skills.
• Ability to work collaboratively in a team.

Benefits

• Opportunity to support adult learners in their career advancement.
• Flexible working hours.
• Work in a collaborative and supportive team environment.
• Gain experience in the education sector.
• Be part of a mission-driven organization.