Customer Support Associate - Remote

Overview

Zinier is a company on a mission to empower frontline workers by providing them with technology to improve their productivity and lives. We are looking for a Customer Support Associate to join our global support team and help customers succeed by troubleshooting issues and delivering a strong support experience.

In Short

• Manage customer support tickets from intake through resolution.
• Troubleshoot complex issues across workflows and platform functionality.
• Collaborate with Product, Engineering, and Customer Success teams.
• Identify recurring issues and drive continuous improvement.
• Develop product expertise and become a subject matter expert.
• Create and maintain support documentation.
• Support critical customer operations with escalation handling.
• Work with global enterprise customers across various industries.

Requirements

• 2-5 years of experience in technical or application support.
• Strong troubleshooting skills and ability to communicate clearly.
• Customer-first mindset with attention to detail.
• Technical fluency with enterprise software and cloud technologies.
• Experience with support tools like Jira and Zendesk.
• Excellent communication skills for technical and non-technical audiences.
• Collaborative approach to working with cross-functional teams.
• Comfort operating in fast-paced startup environments.
• Bachelor’s degree in a related field preferred.

Benefits

• Remote-first work environment.
• Opportunity to work with a global team.
• Engagement in solving impactful problems.
• Supportive company culture focused on technology equity.