Accounts Technical Service Representative - Retention - Remote

Overview

The Accounts Technical Service Representative (TSR) - Retention at Zensurance is responsible for assisting clients with billing issues and maintaining accounts in good standing, ensuring excellent customer service.

In Short

• Work with clients to resolve billing issues.
• Manage multiple client accounts and respond to queries.
• Assist brokers with client needs including billing and reinstatement.
• Proactively call clients for payment collection.
• Review new billing contract data for accuracy.
• Recommend improvements for customer experience.
• Monitor alerts in Slack channels.
• Assist with file accuracy and process compliance.
• Schedule automated messages for clients.
• Collaborate with financing companies to streamline processes.

Requirements

• 1+ year of experience in administrative tasks or data entry.
• Excellent attention to detail and follow-through.
• Strong client service orientation.
• Good phone communication skills.
• Effective organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Team player with strong work ethics.
• Proactive and quick learner.
• Experience with office software like Zoom and Slack.

Benefits

• Opportunities for professional growth.
• Collaborative and innovative work environment.
• Recognition for contributions to the company.
• Work in a fast-growing InsurTech company.