Customer Support Representative (Logistics Experience) - Remote

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative with a strong background in logistics. The ideal candidate will play a crucial role in ensuring smooth communication and coordination between our customers, logistics teams, and other departments, ensuring customer satisfaction and timely delivery of services. This role requires a combination of problem-solving skills, logistical knowledge, and exceptional communication to support our customers in navigating their logistics-related inquiries.

In Short

• Serve as the first point of contact for customer inquiries related to logistics.
• Address customer concerns and provide solutions regarding order status and deliveries.
• Ensure high-quality customer service via phone, email, or live chat.
• Collaborate with logistics teams to track shipments and resolve delays.
• Investigate and resolve delivery issues and escalate complex problems.
• Ensure accurate order processing and maintain shipment records.
• Collaborate cross-functionally with sales and operations teams.
• Assist in generating reports on customer service metrics.
• Maintain a detailed record of customer interactions.
• Work in a hybrid mode of work environment.

Requirements

• 2+ years of experience in customer service, logistics, or transportation.
• Upper-intermediate level of English is a MUST.
• Strong organizational skills and excellent communication abilities.
• Proficiency with logistics management software.
• Ability to multitask in a fast-paced environment.
• Extreme detail-orientation and conflict resolution experience.

Benefits

• Competitive Salary in USD.
• 10+ business days of paid time off.
• Team building and corporate events.
• Equipment provided.
• A supportive team.
• Hybrid mode of work eligibility.