Customer Experience Representative - Technical Support - Remote

Overview

BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a positive team member who cares deeply about delivering amazing customer service.

In Short

• Provide outstanding customer service and technical support.
• Respond to telephone and email inquiries.
• Educate and train customers on software usage.
• Handle complex inquiries independently.
• Exhibit great leadership qualities.
• Possess strong computing skills and proficiency in Microsoft Word and Excel.
• Work well independently and as part of a team.
• Maintain a positive and friendly demeanor.
• Track frequent call types for discussion during meetings.
• Participate in daily team meetings.

Requirements

• Minimum of 2 years experience in customer service.
• Excellent listening and communication skills.
• Ability to thrive in a busy environment.
• Strong problem-solving abilities.
• Experience as a team lead or supervisor is a bonus.
• Spanish or French language skills are a plus.

Benefits

• Opportunity to work in a fast-paced, high-growth environment.
• Be part of a supportive team that values customer service.
• Continuous training and development opportunities.
• Exposure to software solutions in the safety industry.