Technical Customer Support Representative - Remote

Overview

The Phoenix Group is seeking a Technical Customer Services Representative to partner with customers in the Lansing, Michigan area, focusing on steel/raw material quality and customer manufacturing processes.

In Short

• Coordinate and direct customer satisfaction projects.
• Serve as a product expert at customer locations.
• Lead problem-solving methodologies for product non-conformance.
• Communicate effectively with internal and external stakeholders.
• Ensure customer satisfaction with material performance.
• Manage resources for various projects.
• Track and report progress to clients and leadership.
• Work 40 hours per week on-site with remote documentation support.
• Independent consultant role with a 1099 status.
• Must follow safety protocols and wear PPE in the plant.

Requirements

• 2+ years of experience in manufacturing/quality.
• Experience in steel making and awareness of steel imperfections.
• Press and Diemaker experience preferred.
• Strong time management and task prioritization skills.
• Excellent communication skills.
• Strong computer skills, especially with Excel.
• Detail-oriented with a proactive approach.
• Ability to work well in a team setting.
• On-call availability for problem resolution.
• Background in quality, metallurgy, or manufacturing engineering.

Benefits

• Opportunity to work with diverse customers.
• Flexibility in project work as an independent consultant.
• Engagement in problem-solving and process improvement.
• Exposure to manufacturing processes and quality assurance.
• Potential for long-term collaboration with clients.