Technical Support Representative (DNS Experience) - Remote

Overview

As a Technical Support Representative, you will provide technical support for DNS, domain transfers, email authorizations, and other similar issues while also assisting with customer support for social media-related concerns.

In Short

• Provide high-level technical support to clients regarding DNS and email issues.
• Respond to tickets in a timely manner.
• Diagnose and resolve customer issues related to products or services.
• Collaborate with internal teams to resolve complex technical problems.
• Engage with customers through the internal customer service platform.
• Build and maintain positive relationships with customers.
• Stay informed about products and services to provide accurate information.
• Provide support in social media content creation.
• Manage social media content by reviewing and editing.
• Ensure a high level of customer satisfaction.

Requirements

• 1-2 years of experience in technical or customer support, preferably in a BPO environment.
• Strong knowledge or experience in DNS.
• Excellent written and verbal communication skills.
• Experience with Front and Dialpad or similar tools preferred.
• Experience using Canva for social media management.
• Experience using ticketing tools for client issue resolution.
• Knowledge of Google Business Profile.
• Experience with Notion, Asana, or similar technologies.
• Knowledge of site builders is preferred.

Benefits

• Competitive salary and benefits package.
• Flexible work options including permanent work-from-home setup.
• Wellness programs with flexible vacation and sick leaves.
• Opportunities for career growth and development.