Senior Strategy and Analytics Specialist - Remote

Overview

The Sr. Strategy and Analytics Specialist will generate insights and strategic recommendations to enhance the customer experience at Zapier, focusing on data-driven decision-making and operational improvements.

In Short

• Role focuses on analytics and strategy for customer support.
• Collaborate with leadership to enhance productivity.
• Utilize data to drive operational improvements.
• Experience in B2B or SaaS analytics is required.
• Strong problem-solving and communication skills are essential.
• Proficiency in data visualization tools is necessary.
• Experience with CRM tools like Hubspot or Zendesk is preferred.
• SQL knowledge is a plus.
• Role is fully remote with a focus on North America.
• Zapier values diversity and encourages applicants from all backgrounds.

Requirements

• 4+ years in customer-focused analytics, strategy, or operations.
• Experience in analytics and reporting.
• Ability to analyze data and identify opportunities.
• Hands-on experience with workforce management and forecasting.
• Technical skills with CRM and data tools.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Experience in financial modeling is a bonus.
• Ability to collaborate across teams.
• Experience with AI and automation tools is a plus.

Benefits

• Flexible remote work environment.
• Opportunities for career advancement.
• Work with a diverse and inclusive team.
• Engage in impactful projects that support customer success.
• Access to the latest tools and technologies.
• Supportive company culture focused on employee well-being.
• Commitment to diversity and inclusion.
• Regular feedback and communication from leadership.
• Equitable hiring practices.
• Collaborative work environment.