Engagement Specialist - Remote

Overview

The Engagement Specialist is a key member of Zócalo Health’s team, responsible for connecting with members to ensure they receive access to the care and services they need.

In Short

• Conduct in-person outreach attempts for members identified by health plan eligibility lists.
• Complete Athena documentation for outreach attempts.
• Schedule intake appointments and assist with the completion of required forms.
• Attend outreach events and professionally represent Zócalo Health to community members and partners.
• Build and maintain relationships with community coalitions and other stakeholders.
• Convert leads to patients using internal documentation systems.
• Document all outreach attempts and outcomes in Athena.
• Represent Zócalo Health at community coalition meetings.
• Fluent in English and Spanish (verbal and written).
• Detail-oriented with excellent organizational skills.

Requirements

• Minimum of 1-3 years of experience in healthcare or community outreach.
• Experience in engaging with diverse communities.
• Strong interpersonal and communication skills.
• Comfortable with technology and proficient in using electronic health records.
• Ability to work a flexible schedule.

Benefits

• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend.
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.