Implementation Specialist - Remote

Overview

Are you ready to use your software knowledge and customer support savvy skills at a really cool start-up offering SaaS for higher education clients? If so, read on and apply today!

In Short

• Collaborate and consult with clients to gather and understand their deployment and implementation requirements.
• Develop deployment and implementation plans and schedules.
• Configure, test, and troubleshoot software for successful deployment.
• Provide training and support to clients.
• Document the deployment and implementation process.
• Monitor and assess the deployment process for enhancements.
• Work with cross-functional teams to resolve issues.
• Maintain knowledge of technology and industry trends.
• Strong customer service commitment.
• Ability to travel to Ann Arbor periodically.

Requirements

• Associate's degree or relevant certifications in computer science or related field.
• Working knowledge of SaaS software deployment.
• Customer service experience.
• Strong communication and interpersonal skills.
• Analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to work independently and collaboratively.
• Attention to detail and ability to manage multiple projects.
• Self-starter with initiative.

Benefits

• Competitive compensation.
• Paid time off.
• Equity.
• Incredible work flexibility.
• Reimbursement for healthcare expenses.