After-Hours Customer Service Representative - Remote

Overview

The After-Hours Customer Service Representative will be responsible for responding to inbound leads, emergency calls, and service requests during evenings and weekends, ensuring excellent customer service and timely scheduling.

In Short

• Respond to after-hours calls and messages.
• Schedule service appointments using ServiceTitan.
• Maintain high-speed response times.
• Provide excellent customer experience.
• Document all interactions accurately.
• Follow up on missed calls and leads.
• Work independently during after-hours shifts.
• Handle inbound leads from various platforms.
• Support home service operations.
• Be part of a growing team in the skilled trades industry.

Requirements

• Prior experience in customer service, preferably in home services.
• Strong English communication skills.
• Ability to multitask across different platforms.
• High attention to detail.
• Reliable internet connection and quiet workspace.
• Availability for evening and weekend shifts.
• Experience with ServiceTitan is preferred.
• Experience with inbound lead handling is preferred.

Benefits

• 100% remote work setup.
• Competitive hourly pay.
• Flexible work hours based on call volume.
• Training and support provided.
• Opportunities for long-term growth.