After-Hours Customer Service Representative - Remote

Overview

KDCI Outsourcing is seeking a reliable and proactive Customer Service Representative to join our after-hours call center support team. This role serves as the first line of response for tenants reporting urgent maintenance issues or concerns outside of standard business hours.

In Short

• Respond promptly and professionally to tenant maintenance concerns after hours.
• Evaluate the urgency of calls and escalate issues as needed.
• Accurately document call details and follow-up requirements.
• Coordinate with vendors and property managers for timely issue resolution.
• Maintain clear communication across phone, email, and internal systems.
• Perform data entry and clerical tasks during low call volume periods.
• Assist internal departments with various administrative needs.
• Experience in property management or call center support is required.
• Excellent verbal communication and customer service skills are essential.
• Proficient in Microsoft Office and comfortable with task management tools.

Requirements

• Previous experience in property management, emergency dispatch, or a call center support role.
• Experience using Yardi Voyager, Elevate, or similar property management software is a plus.
• Strong attention to detail with a high degree of accuracy.
• Ability to multitask and make sound decisions under pressure.
• Self-motivated and capable of working independently.
• Calm and solutions-focused in high-stress situations.
• Flexible and adaptable to various support tasks.

Benefits

• Work in a supportive team environment.
• Opportunity to develop skills in customer service and property management.
• Gain experience in handling emergency situations.