Salesforce Engineer - Service Cloud Voice - Remote

Overview

As a Salesforce Engineer focusing on Service Cloud Voice, you will enhance customer service capabilities through innovative Salesforce solutions.

In Short

• Join the Global Technology team at Xplor as a Salesforce Engineer.
• Design and implement Service Cloud Voice solutions with Amazon Connect.
• Develop and maintain Salesforce CTI integrations.
• Configure and manage VoIP systems for customer service operations.
• Utilize Salesforce Omni/Channel for optimizing service requests.
• Write and maintain Apex code for Salesforce functionalities.
• Leverage AWS services for scalable solutions.
• Document technical designs and system configurations.
• Facilitate knowledge sharing and training on Salesforce solutions.
• Support data migration during platform transitions.

Requirements

• Proven experience with Service Cloud Voice and Amazon Connect.
• Extensive knowledge of Salesforce CTI and VoIP technologies.
• Strong understanding of Salesforce Omni/Channel.
• Proficiency in Apex programming.
• Experience with AWS services, particularly lambdas.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Minimum 5 years’ experience in the field.
• Hands-on expertise in Service Cloud Voice setup and integration.
• Proficiency in Salesforce data modelling and security.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Access to professional development and training.
• Collaboration with a global team.
• Engagement in cutting-edge Salesforce technology solutions.
• Support for work-life balance.