Customer Success Manager with French or German - Remote

Overview

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market customers in EMEA, ensuring they receive maximum value from the Wrike platform.

In Short

• Build strong customer relationships and act as the Wrike advocate.
• Partner with customers to establish clear business goals and metrics of success.
• Create and manage comprehensive engagement strategies to ensure customer ROI.
• Provide guidance and address challenges as the Wrike subject matter expert.
• Collaborate with multiple teams to build the Customer Success brand.
• Monitor your book of business and work towards targets.
• Maintain detailed customer-centric actions and communication plans.

Requirements

• Full fluency in English & French/German (verbal & written).
• 2+ years experience in Customer Success Management or customer-facing role.
• Experience working with various teams including Marketing and IT.
• Ability to build strong relationships with diverse clients.
• Knowledge in project management and change management.
• Excellent people skills and patience in difficult situations.
• Willingness to dive into technical product details.

Benefits

• 28 calendar days of paid vacation.
• Sick leave compensation.
• Life and health insurance plans.
• Fitness plan (800 EUR/year).
• Parental leave and volunteer days.
• Full-remote work with access to co-working space.
• Utility allowance (30 EUR/month, subject to taxation).