Senior Manager, Film & Television Implementation - Remote

Overview

We are seeking a Senior Manager, Film & Television Implementation to lead and scale our Implementation team consisting of Implementation Specialists, Implementation Coordinators, and Production Accounting Specialists. This role is responsible for delivering a seamless, efficient, and concierge-level onboarding experience that ensures customers are set up for long-term success.

In Short

• Lead, mentor, and develop a team of Implementation Specialists, Implementation Coordinators, and Production Accounting Specialists.
• Foster a customer-first, high-performance culture, ensuring the team is aligned with company goals.
• Establish and track KPIs for onboarding success, including time-to-value, implementation efficiency, and customer satisfaction.
• Oversee and optimize the end-to-end Implementation process, ensuring customers experience seamless and efficient implementation.
• Develop and implement scalable onboarding strategies that support a diverse range of customers, from small businesses to enterprise accounts.
• Standardize and refine onboarding workflows, documentation, and playbooks for efficiency and consistency.
• Implement automation and technology-driven solutions to reduce manual efforts and improve time-to-value.
• Collaborate with cross-functional teams to remove bottlenecks and optimize customer handoffs.
• Own and improve onboarding metrics, ensuring measurable progress toward faster customer implementations.
• Provide insights and recommendations to Product and Engineering teams based on customer feedback.

Requirements

• 5-7+ years of experience in customer implementation, preferably in the entertainment payroll and/or production accounting space.
• Proven experience leading and scaling remote teams in a fast-paced, high-growth environment.
• Deep expertise in process optimization, implementation efficiency, and customer journey mapping.
• Strong ability to analyze data, define KPIs, and drive measurable improvements.
• Experience working cross-functionally with Sales, Customer Success, Product, and Operations teams.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Knowledge of payroll, the entertainment industry, and/or production accounting workflows is a plus but not required.
• Experience working within Salesforce a requirement.

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service