ServiceNow Support Analyst – 12 Month FTC - Remote

Overview

As a Support Analyst, you’ll play a key role supporting customers using our ServiceNow-based applications, including PrivacyHub, while collaborating with internal teams to ensure smooth service delivery.

In Short

• Be the first point of contact for customers using ServiceNow apps.
• Handle Level 1 & Level 2 support queries and resolve tickets.
• Debug issues and apply JavaScript-based fixes.
• Guide users on best practices for the platform.
• Carry out ServiceNow system admin activities.
• Proactively monitor and maintain platform health.
• Coordinate PrivacyHub re-certification activities.
• Build hands-on experience across IRM/GRC and SecOps modules.
• Support internal systems and contribute to process improvement.
• Participate in agile ceremonies and knowledge-sharing.

Requirements

• ServiceNow CSA certification (required).
• 1–2 years’ hands-on ServiceNow support or admin experience.
• Ability to troubleshoot and script using JavaScript.
• Understanding of service delivery and working to SLAs.
• Strong communication and problem-solving skills.
• Curious mindset with interest in IRM/GRC, and SecOps.
• Fluent English (extra languages welcome!).

Benefits

• Opportunity to make an impact in a fast-growing company.
• Supportive culture with necessary training for success.
• Competitive financial package including pension and healthcare.
• 25 days of holiday and flexible annual leave options.
• International, entrepreneurial, and agile workplace.
• Focus on achievements and maintaining a healthy work-life balance.
• Learn from the best in the industry and work on ServiceNow.