Technical Account Manager (eCommerce and CMS) - Remote

Overview

The Technical Account Manager (TAM) is responsible for managing delivery on our eCommerce and CMS accounts while partnering closely with our Development team. This hybrid role requires strong analytical skills and the ability to communicate technical concepts to non-technical users.

In Short

• Manage eCommerce and CMS accounts
• Work closely with development teams
• Gather and translate business requirements
• Conduct internal and external meetings
• Document and communicate project results
• Prioritize initiatives and manage resources
• Ensure timely completion of projects
• Build strong client relationships
• Analyze and improve business processes
• Work in a remote-first culture

Requirements

• 2-4 years of experience in professional services
• Familiarity with eCommerce and CMS platforms
• Exceptional analytical and conceptual thinking skills
• Excellent documentation and communication skills
• Experience managing project budgets
• Strong EQ and professionalism
• Bachelor’s degree in business or technology
• Experience with platforms like Wordpress, Magento, Shopify a plus
• Familiarity with Google Analytics and PPM tools

Benefits

• Unlimited PTO
• Flexible schedules and remote work options
• 100% paid parental leave
• 401(k) matching
• Comprehensive medical, dental, and vision insurance
• Annual Class Pass credits
• Extended holiday breaks
• Supportive work environment