Operations Assistant - Remote

Overview

Join our dynamic On-Site Coordinator administrative team at WorldStrides as an Operations Assistant! In this essential role, you will support the scheduling of seasonal On-Site Coordinators who assist our groups during their travels at hotels, ensuring smooth operations and excellent customer experiences. Additionally, you will provide general administrative support to both the On-Site Coordinator administrative and seasonal teams. The ideal candidate for this position is based in Northern Virginia (NOVA) and will enjoy a hybrid work schedule, combining in-office collaboration with remote flexibility.

In Short

• Assist the Manager of On-Site Coordinator Department with assignment scheduling, confirmations, and entry into system.
• Provide support to review, process and approve On-Site Coordinator expenses and reimbursements as needed.
• Review and maintain departmental forms and reports paperwork as needed.
• Liaison between the Hotel and On-Site Coordinator Departments.
• Liaison between the Night Chaperone and On-Site Coordinator Departments.
• Function as a contributing member of the Product Delivery division through effective communication and assisting other staff members as needed.
• Additional duties as assigned by the Manager of On-Site Coordinators.

Requirements

• Four years bachelor’s degree preferred but not required.
• Three years’ experience in office environment with an ability to manage multiple tasks.
• Proven strengths in organizational and interpersonal skills and attention to detail.
• Capability to schedule and position personnel, while simultaneously processing expense reimbursement and paperwork with accuracy.
• Ability to work independently under deadline pressure.
• Available to work in the Washington, D.C. area office.
• Strong verbal communications, with visual-proofing skills for documents.
• Computer skills to include, but not limited to, a clear understanding of Microsoft based systems.

Benefits

• Maintain accurate and up-to-date documentation.
• Foster communication between On-Site Coordinators staff and other departments.
• Maintain knowledge of company policies and procedures to serve as an effective member of the WorldStrides staff.
• Support company policies and management decision with professionalism and importance.
• Communicate changes quickly and effectively via approved channels.
• Partner with HRBP and On-Site Coordinator management staff for yearly updates to the On-Site Coordinator Handbook.
• Maintain and update informational files on both the On-Site Coordinator Resource Information Center (OSCIR) and Microsoft Teams.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Comply with WorldStrides time keeping policies and procedures.
• Participate with WorldStrides performance review procedures.
• Identify and discuss personal and professional growth goals.