Daily Living Consultant - Remote

Overview

The Daily Living Consultant role at WPO involves providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community.

In Short

• Work remotely to support employee wellbeing.
• Provide customer service through telephone interactions.
• Assess employee needs through targeted questioning.
• Gather personal information for care referrals.
• Deliver high-quality service with clear explanations.
• Perform quality assurance callbacks.
• Ensure accurate data entries with proper spelling and grammar.
• Maintain professionalism and uphold WPO's core values.
• Work within a fast-paced environment.
• Collaborate within a diverse team committed to wellbeing.

Requirements

• Bachelor's Degree required.
• Strong written and spoken communication skills.
• Excellent customer service skills.
• Proficient in conflict resolution.
• Ability to organize and prioritize effectively.
• Outstanding interpersonal communication skills.

Benefits

• Full benefits package.
• Paid time off.
• 401k match.
• Training/tuition reimbursement.
• Gym reimbursement.
• Wellness rewards.
• Access to EAP benefits.
• Comprehensive training provided.
• Mentorship program.
• Employee exchange programme.