Customer Success Manager - Remote

Overview

As a Customer Success Manager at WorkMotion, you will nurture and maintain the trust that clients place in the company, ensuring a seamless experience for employing abroad.

In Short

• Facilitate client onboarding and adaptation to employment solutions.
• Monitor client portfolio health and drive upsell campaigns.
• Ensure smooth client exit processes while maintaining future opportunities.
• Minimum 2 years in Customer Success or 3 years in Customer Experience.
• Excellent verbal and written communication in English and German.
• Display enthusiasm and a proactive attitude.
• Maintain thorough and accurate documentation.
• Understand and resonate with clients' feelings and perspectives.
• Prioritize tasks dynamically to meet client needs.
• Work effectively with cross-functional teams.

Requirements

• Negotiation and influencing skills.
• Develop and maintain strong client relationships.
• Familiarity with CRM tools like Hubspot and Salesforce is desirable.
• Experience in delivering product demonstrations and presentations is a plus.

Benefits

• Global, remote work flexibility.
• Dedicated Well-Being Day for mental health.
• Subsidised gym memberships for fitness.
• Training & Development Allowance for skill expansion.
• Annual team meetups for connection.
• Commitment to diversity and inclusion.