Principal Strategic Customer Engagement Program Manager - Remote

Overview

The Principal Strategic Customer Engagement Program Manager at Workday plays a key role in ensuring that strategic customers derive long-term value from their investment in Workday's products, particularly in the Spend Management area. This position focuses on collaboration between the Product team and customers to enhance customer satisfaction and engagement.

In Short

• Lead customer partnership programs and support deployments of strategic customers.
• Develop and maintain customer programs to enhance product interactions.
• Act as a liaison between product and internal teams to resolve customer issues.
• Analyze and communicate customer satisfaction and health metrics.
• Collaborate with various internal stakeholders to drive process efficiency.
• Champion Workday products externally and influence customer success.
• Provide visibility on customer health and engagement to the product organization.
• Foster a positive team environment and advocate for customer experience.
• Utilize deep knowledge of Workday Spend Management Suite.
• Participate in the ongoing evolution of customer programs.

Requirements

• 5+ years of experience with Workday Spend Management.
• Proficient in Workday oCFO Products.
• Experience with Workday Deployment Methodology.
• Strong problem-solving and analytical skills.
• Excellent communication and relationship-building abilities.
• BA/BS degree or higher, preferably in Accounting/Finance.
• Proven track record in program management.
• Customer advocacy experience is preferred.
• Positive mindset and enthusiasm for Workday Financials.
• Ability to multitask and prioritize effectively.

Benefits

• Flexible work environment combining in-person and remote work.
• Participation in the Workday Bonus Plan or role-specific commission.
• Annual refresh stock grants.
• Comprehensive benefits package.
• Commitment to inclusion, belonging, and equity.
• Support for professional development and continuous learning.
• Opportunity to work with a passionate team.
• Employee-centric culture prioritizing well-being.
• Access to a talent community for networking.
• Commitment to privacy and data security for candidates.