Technical Support Delivery Analyst - Remote

Overview

As a Technical Support Delivery Analyst at Workday, you will be part of a team dedicated to providing exceptional customer service in the financial domain, ensuring that customers receive the support they need for their financial software.

In Short

• Handle a queue of financial support cases.
• Prioritize issues based on severity and customer impact.
• Collaborate with Product Managers and Development teams.
• Maintain knowledge of financial modules and compliance changes.
• Participate in rostered shifts as part of 24/7 Global Support.
• Build solid relationships with customers.
• Motivate change and implement solutions.
• Encourage, mentor, and coach others in the company.
• Maintain certifications and training as required.
• Get involved with initiatives that inspire your passion in support.

Requirements

• 3 years of experience with SaaS Financial Enterprise software.
• Confident communicator with business users and peers.
• Basic knowledge of Object Oriented Programming languages.
• Ability to read and analyze log files.
• Basic knowledge of SQL syntax.
• Experience with API clients like SoapUI or Postman.
• Familiarity with financial terminology and business processes.
• Bachelor's degree in Finance, Accounting or related field.
• Experience building documentation.
• Previous experience with web service integrations is an advantage.

Benefits

• Flexible work schedule.
• Supportive company culture.
• Opportunities for professional growth.
• Access to training and development programs.
• Collaborative work environment.