Technical Support Delivery Analyst - Remote

Overview

As a Technical Support Delivery Analyst at Workday, you will be part of a passionate team focused on delivering exceptional customer service and innovative solutions to our clients.

In Short

• Handle Human Capital Management cases with priority based on severity.
• Provide software support for enterprise applications.
• Participate in a regional shift pattern for 24x7 coverage.
• Collaborate with Product Managers, QA, and Development teams.
• Contribute to the Knowledge Centered Service by creating articles.
• Engage with multiple teams to resolve critical issues.
• Maintain knowledge of new functionalities and compliance changes.
• Demonstrate resilience under tight deadlines.
• Manage incoming case queues effectively.
• Work from the office at least 50% of the time.

Requirements

• 4+ years in SaaS software support or Customer Support.
• Strong troubleshooting skills with log reading and analysis.
• Ability to support Talent Management solutions.
• Experience in case handling processes and escalation procedures.
• Ability to coordinate with multiple teams.
• Demonstrated problem-solving abilities.
• Solid understanding of Human Capital Management.
• Ability to adapt to changing priorities.
• Strong communication and collaboration skills.
• Resilience in facing tight resolution timeframes.

Benefits

• Flexible work schedule combining in-person and remote work.
• Support for professional development and growth.
• Inclusive company culture focused on integrity and empathy.
• Opportunity to work with a diverse team.
• Access to resources for personal and professional well-being.