Senior Java Support Engineer - Remote

Overview

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

In Short

• Seeking an experienced Java Support Engineer for Flexspring.
• Work in a fast-paced environment solving technical challenges.
• Troubleshoot and resolve production issues in customer integrations.
• Support production environments and maintain communication with stakeholders.
• Document troubleshooting activities using Service Cloud.
• Collaborate with technical consultants and support teams.
• Participate in QA activities including testing.
• Identify process gaps and provide feedback for improvements.
• Participate in on-call support rotations.

Requirements

• Proficiency in Java and Groovy programming.
• Experience with REST APIs.
• Strong troubleshooting skills.
• Ability to communicate effectively with clients and teams.
• Experience with Service Cloud documentation.
• Knowledge of QA processes.
• Ability to identify and address process gaps.

Benefits

• Competitive compensation.
• Dedicated support for professional growth.
• Flexible remote work environment.
• Opportunities for collaboration and learning.