Courier Engagement Specialist - Remote

Overview

The Courier Engagement Specialist will play a vital role in creating meaningful content and resources for couriers, optimizing processes, and enhancing communication within the operations team.

In Short

• Creating courier engagement content via internal tools.
• Developing resources like FAQs and troubleshooting guides.
• Optimizing processes and communication channels.
• Overseeing courier performance and funnel execution.
• Assisting new courier applicants during onboarding.
• Managing direct communication with couriers.
• Handling everyday and ad-hoc tasks.

Requirements

• Experience in a customer or people-oriented role.
• Excellent communication and writing skills.
• Able to conceptualize and implement improvements collaboratively.
• Empathetic and a natural motivator.
• Proactive problem-solver in a fast-paced environment.
• Responsible and reliable with a structured work approach.
• A strong creative eye.
• Fluency in Bulgarian and English.

Benefits

• Opportunity to work in a high-growth environment.
• Ownership of tasks and projects.
• Being part of an ambitious team.