Consultant - Transition (Finance & Accounting Transition Required) - Remote

Overview

The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment, ensuring minimal disruption and full compliance with SLAs and contractual obligations.

In Short

• Manage the transition lifecycle from contract signature to steady-state operations.
• Develop and manage transition plans, timelines, and resource allocations.
• Coordinate with client stakeholders and internal delivery teams.
• Conduct due diligence and process mapping.
• Define and track Service Acceptance Criteria (SAC).
• Oversee knowledge transfer and documentation handover.
• Manage cutover planning and early life support.
• Ensure compliance with governance and risk frameworks.
• Track and report on transition KPIs.
• Support creation of transition plans for RFx processes.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• 7+ years of experience in BPO transitions or project management.
• Strong understanding of BPO operating models and SLAs.
• Experience in transitioning finance, HR, or customer service processes.
• Excellent stakeholder management and communication skills.
• Proficient in MS Project, Excel, Visio.
• Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.
• Experience with global transitions across geographies.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work with a leading BPM company.
• Collaborative work environment.
• Professional development opportunities.
• Exposure to multiple industries.
• Competitive salary and benefits.