Associate - Operations - Remote

Overview

The Associate - Operations role involves providing customer support through various channels, specifically focusing on products related to Diabetes Care.

In Short

• Provide support through inbound calls, chat bots, and email.
• Respond to customer inquiries based on procedures and technical manuals.
• Identify potential clients and send relevant product information.
• Interact internally with sales force, marketing, and general services teams.
• Utilize Microsoft Office packages: Word, Excel, PowerPoint.
• Demonstrate excellent communication skills and knowledge of pharmaceutical terminology.
• Possess CRM knowledge and handle phone calls effectively.
• Be empathetic, customer service-oriented, and proactive.
• Work collaboratively as a team player.
• Have upper intermediate English skills (B2).

Requirements

• University studies level.
• Minimum 2 years of experience in the contact center industry.
• At least 1 year of experience in the pharmaceutical industry.

Benefits

• Role clarity and structured career path.
• Coaching and mentoring opportunities.
• Professional development support.
• Employee experience at the core of the organization.