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Associate - Operations - Remote

Posted 45 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Associate - Operations role involves handling inbound calls from customers and agents to resolve queries related to insurance policy transactions, while providing excellent customer service.

In Short

  • Handle inbound calls from customers/agents
  • Resolve queries on insurance policy transactions
  • Meet/exceed business KRAs like NPS and Quality
  • Work in a 24/7 environment with rotational shifts
  • Provide excellent customer service
  • Demonstrate a solutions mindset
  • Adapt to team dynamics in challenging situations
  • High proficiency in verbal and written English
  • Strong multi-tasking abilities
  • Attention to detail and accuracy

Requirements

  • Minimum 1 year of contact center experience
  • English B2 proficiency
  • Ability to work with minimal supervision
  • Efficient in internet and computer usage
  • Strong telephone etiquette

Benefits

  • Professional development opportunities
  • Structured career path
  • Coaching and mentoring
  • Role clarity
  • Employee experience at the core
WNS Global Services logo

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider, delivering business value to over 400 clients worldwide. The company excels in various industry verticals, including Banking and Financial Services, Healthcare, Insurance, and Retail, among others. Established in 2009, WNS Costa Rica serves as a scalable delivery center, leveraging the region's political and economic stability, high literacy rates, and a young, multilingual workforce. WNS is committed to enabling clients to outperform through a focus on service and innovation, guided by its core values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence. The organization emphasizes employee development and experience, offering structured career paths and mentoring.

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