Supervisor of Customer Service - Medicare Advantage - Remote

Overview

The Supervisor of Customer Service will oversee a team of representatives in a healthcare call center, ensuring efficient customer interactions and adherence to service protocols.

In Short

• Manage a team of customer service representatives.
• Ensure adherence to performance targets and customer satisfaction goals.
• Monitor call center operations and key performance indicators.
• Provide coaching and mentoring to team members.
• Handle escalated customer inquiries and complaints.
• Maintain knowledge of healthcare terminology and insurance processes.
• Demonstrate excellent communication and interpersonal skills.
• Utilize CRM software and call center technology effectively.
• Foster a positive work environment and drive employee engagement.
• Work within Eastern Business hours.

Requirements

• High School Diploma required; Bachelor's Degree preferred.
• 3-5 years of supervisory experience in a healthcare call center.
• In-depth knowledge of healthcare terminology and billing processes.
• Strong understanding of call center operations and KPIs.
• Exceptional problem-solving and decision-making abilities.
• Proficient in Microsoft Office applications.
• Ability to lead and motivate a team effectively.
• Excellent communication skills.

Benefits

• Competitive base pay.
• Comprehensive benefits package.
• Career advancement opportunities.
• Recognition programs for contributions.
• Support for professional growth.