Customer Service Supervisor - Member Care - Remote

Overview

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

In Short

• Manage performance and productivity of the team by setting proper goals and expectations.
• Foster a supportive culture and ensure positive team morale.
• Field and share feedback as appropriate from members and Member Care Specialists.
• Oversee the integrity of the work the leads are doing.
• Monitor service levels and assist on calls/chats/emails as necessary.
• Work with the Training team to ensure seamless onboarding of new agents.
• Collaborate with the Workforce team to ensure schedule adherence.
• Evaluate employee performance and conduct performance reviews.
• Manage necessary disciplinary action of employees as necessary.
• Must be available to work a flexible schedule, including coverage for both opening and closing shifts.

Requirements

• 5+ years of experience in customer service, with at least 2 years in team management.
• Strong communication and problem-solving skills.
• Ability to connect with both team members and customers.
• Experience setting clear goals and prioritizing tasks.
• Familiarity with service level metrics and quality assurance processes.
• High school diploma or equivalent experience required; Bachelor’s degree preferred.
• Healthcare/insurance experience, and bilingual skills preferred.

Benefits

• Competitive salary, company equity, and ample opportunities for growth.
• Comprehensive Medical, Dental, and Vision benefits with no waiting period.
• Paid vacation and company holidays.
• IT Equipment, including laptop and monitors.
• Opportunity to make an impact at a rapidly growing mission-driven company.