Practice Assistant - Vascular Diagnostic Lab - Remote

Overview

The Practice Assistant at Brigham and Women's Hospital will provide essential administrative support in the Vascular Diagnostic Lab, ensuring efficient patient care and operations.

In Short

• Answer unit phones and schedule patient tests and appointments.
• Maintain a professional and friendly demeanor while attending to patients.
• Assist with training and orientation of new staff.
• Coordinate paperwork and manage communications with clinical staff.
• Schedule inpatient and outpatient non-invasive vascular testing.
• Ensure compliance with hospital service standards.
• Act as a liaison with ancillary services and departments.
• Problem-solve and prioritize tasks effectively.
• Utilize Epic for scheduling and resource management.
• Provide patient assistance before and after testing.

Requirements

• High school diploma or GED required.
• Minimum three years of medical office or administrative support experience.
• Strong communication skills, both verbal and written.
• Advanced computer skills and familiarity with medical terminology.
• Ability to handle sensitive information with professionalism.
• Strong organizational and judgment skills.
• Ability to manage multiple tasks effectively.
• Knowledge of insurance types and referral processes.
• Commitment to quality and patient care excellence.
• Understanding of hospital, state, and federal requirements.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Engagement in a mission-driven organization.
• Support for professional growth and development.
• Collaboration with a skilled healthcare team.
• Contribution to impactful patient care and medical innovations.