Virtual Assistant for Medical Group Practice - Remote

Overview

We are looking for a proactive and dynamic Virtual Assistant to join an esteemed medical group practice specializing in Interventional Pain Management, providing remote administrative support with a focus on handling patient phone calls efficiently and professionally.

In Short

• Answer and manage incoming phone calls with professionalism.
• Assess patient needs and direct messages to medical staff.
• Ensure timely follow-through on patient phone encounters.
• Provide accurate information regarding appointments and procedures.
• Schedule appointments for new and follow-up patients.
• Utilize EMR system to document call details and maintain records.
• Assist physicians with administrative tasks and telemedicine coordination.
• Collaborate with billing department for accurate coding and claims.

Requirements

• Experience in customer service or administrative roles.
• Strong communication skills, both verbal and written.
• Familiarity with EMR systems is a plus.
• Ability to work independently and manage time effectively.
• Proficiency in English is required.

Benefits

• Fully remote work opportunity.
• Competitive salary range.
• Opportunity to work in a dynamic medical environment.
• Supportive team culture.