Ambassador - Outdoor Patient Experience Liaison - Remote

Overview

The Ambassador role is focused on enhancing the overall patient and visitor experience in a healthcare setting, working 100% outdoors during evening shifts.

In Short

• Serve as a liaison between patients, families, and hospital staff.
• Provide exceptional customer service and support.
• Assist with patient navigation within the hospital.
• Address and resolve inquiries and complaints empathetically.
• Greet patients, visitors, and staff warmly.
• Help with check-in and check-out processes.
• Inform patients about additional hospital services.
• Work outdoors in various weather conditions.
• Maintain a professional demeanor at all times.
• Collaborate with diverse teams and departments.

Requirements

• High School Diploma or Equivalent required; Associate's Degree in Healthcare Administration preferred.
• Experience in customer service, preferably in healthcare.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and ability to work under pressure.
• Proficiency with office software, especially Microsoft Office Suite.
• Ability to handle sensitive situations with empathy.
• Ability to work collaboratively.
• Must be able to stand for extended periods.
• Availability for evening shifts.
• Must be comfortable working outdoors.

Benefits

• Join a passionate and welcoming community.
• Be part of a leading healthcare system.
• Opportunity for professional development.
• Contribute to meaningful patient care and community service.
• Work in a dynamic and supportive environment.