Swing Dispatcher - Remote

Overview

The Swing Dispatcher Role is a remote position that involves cross-training in all lines of business within the Dispatch Center, ensuring coverage for dispatchers and providing training for new hires.

In Short

• Remote role with virtual training.
• Cross-trained in all dispatch roles.
• Ensures coverage for dispatcher shifts.
• Works with sites to optimize routing.
• Participates in training and mentoring new hires.
• Handles escalations and improves operations.
• Communicates effectively with team members.
• Manages training processes for new hires.
• Participates in leadership skill development.
• Ensures compliance with operational processes.

Requirements

• High School Diploma or G.E.D.
• Minimum of 2 years of dispatching experience.
• Experience in transportation or logistics preferred.
• Customer service experience in a call center environment preferred.
• Strong computer skills and ability to handle multiple systems.
• Effective communication skills via email and phone.
• Training and development skills.

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance and Short-Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.