Towing Dispatcher - Remote

Overview

Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.

In Short

• Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements.
• Input and manage customer information in the dispatch system accurately and efficiently.
• Dispatch tow trucks and service personnel to customer locations based on urgency and availability.
• Monitor the status of tow trucks and provide updates to customers regarding expected arrival times.
• Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently.
• Maintain thorough records of all calls, dispatches, and customer interactions.
• Address and resolve customer inquiries and concerns professionally.
• Collaborate with team members to optimize operations and enhance customer satisfaction.

Requirements

• Excellent communication skills.
• Attention to detail.
• Ability to thrive in a busy environment.
• Experience in customer service is a plus.
• Proficiency in using dispatch systems.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Supportive team environment.
• Training and development programs.