Senior Manager, Solutions Support Engineering - Remote

Overview

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

In Short

• Manage a team of Solutions Support Engineers providing technical support.
• Resolve complex technical issues related to cloud infrastructure.
• Develop subject matter experts within the team.
• Drive projects to improve support processes and productivity.
• Collaborate with internal teams on high-priority escalations.
• Design solutions to scale support offerings through automation.
• Provide insights and trends on escalations to leadership.
• Ensure excellent customer experience with products and features.
• Participate in training and onboarding of new hires.
• Act as a customer advocate for timely problem resolution.

Requirements

• 5+ years of experience managing support engineering teams.
• 7+ years of hands-on technical experience in customer support.
• 3+ years of experience with Cloud technologies (Azure, AWS, GCP).
• Experience with Kubernetes and cloud monitoring systems.
• Strong analytical and problem-solving skills.
• Must have previous experience working with external customers.
• Knowledge of REST APIs or GraphQL is a plus.
• Understanding of basic web technologies and networking fundamentals.
• Experience managing technical escalations.
• Familiarity with virtualization and cloud identity systems.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off + 11 paid holidays.
• Paid leave programs including parental and medical leave.
• Participation in equity plan and incentive compensation.